Our promise

Warranty with every bag

Handmade with care, carried with confidence. Every Beocca product comes with a full warranty.

2-year manufacturer’s warranty on all products

Warranty period

Two years on every product

At Beocca, we fully stand behind the quality of our handmade leather bags. Every product is carefully crafted from vegetable-tanned leather and comes with a two-year warranty from the purchase date.

Our warranty covers manufacturing and material defects arising under normal use. We make sure your product is repaired or replaced, without fuss.

2 yrs

Full manufacturer’s warranty

Valid from the purchase date. Applies to all Beocca products, including bags, accessories and hardware such as buckles, zips and straps.

Covered

Manufacturing defects in seams and stitching
Leather defects caused by production errors
Faulty zips, buckles or hardware
Loose interior or lining
Faulty straps or attachments

Not covered

Normal wear from daily use
Damage from misuse or overloading
Stains, scratches or discolouration
Damage from water, sun or chemicals
Alterations or repairs by third parties

Unsure whether your situation is covered? Contact us — we are always happy to take a look and help.

Frequently asked questions

Warranty & repair

Yes, we ask for proof of purchase (order confirmation or invoice) to verify the warranty period. No longer have it? Contact us anyway and we will find a solution together.

Absolutely. The warranty is linked to the product, not the purchaser. Ask the giver to forward the original order confirmation as proof of purchase.

Vegetable-tanned leather is tanned with natural tannins from bark, without chemicals. It develops a beautiful patina over time and grows more beautiful with use. Care for it with a neutral leather cream and keep it dry. Avoid prolonged direct sunlight.

Make a warranty claim