How can we help you?
Answers to the questions we hear most about your order, our leather, returns and everything in between.
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Ordering & payment
Choose your bag or accessory, select the colour and any size options, and add it to your shopping bag. Then proceed to checkout. You will immediately receive a confirmation email with all your order details.
You can pay with iDEAL, Bancontact, credit card (Visa, Mastercard and American Express), Klarna, Apple Pay and Google Pay. The methods available depend on the country you order from. Our payment page explains how each method works.
Yes. All payments go through Shopify Payments over a secure SSL connection, certified to PCI DSS Level 1. Your payment details are transmitted encrypted and are never stored by Beocca itself.
Yes, with Klarna. You can see your order in person first and have 14 days after receipt to pay. Klarna determines which options are available based on your country and order amount.
As long as your parcel has not left us, you can do so free of charge. Email info@beocca.com as soon as possible with your order number, or use the button on our cancellation page. Already on its way? You can use our free 30-day returns policy.
Yes, you automatically receive a digital invoice in your confirmation email. Need a customised invoice, for example with your company name or VAT number? Email info@beocca.com and we will arrange it.
Check your spam or promotions folder first; the confirmation sometimes ends up there. If it is not there, there may be a typo in your email address. Email us with your name and address and we will find your order and resend the confirmation.
You will find a discount code field in your shopping bag and at checkout. Enter your code there and the amount will be adjusted immediately. You can use one discount code per order.
Check that the code is still valid, applies to the products in your bag and has no extra spaces. Still not working? Email us before paying and we will take a look.
Certainly. Order through the webshop and then email your company details and VAT number. We will send an invoice in your company’s name. For larger quantities or corporate gifts, you can email us in advance.
That model is temporarily sold out in that colour. Because we produce in small batches, restocking may take a few weeks. Email us the model and colour you want and we will let you know when it is back.
Shipping & delivery
Nothing. Shipping is free, with no minimum order, in every country we deliver to. No surprises at checkout.
We ship within the European Union, including the Netherlands, Belgium, Germany, Austria, France, Denmark, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Czechia, Sweden, Hungary, Slovakia and Finland. At checkout, you can see whether your country is included.
Not at the moment. We deliver exclusively within the European Union, so there are no import duties or customs fees. Live outside the EU and still want a Beocca? Email us and we will see what is possible.
Order on a working day before 17:00 and we will process and dispatch your order that day. Orders placed after 17:00, at weekends or on public holidays are dispatched the next working day.
Usually within 1 to 2 working days after dispatch in the Netherlands, and 1 to 3 in Belgium. Other EU countries generally take a few working days longer, depending on the destination.
All our parcels are sent with PostNL, with tracking included as standard.
Once your parcel is on its way, you automatically receive an email with a PostNL tracking link. You can follow it right to your door. Your order is also available in your account.
PostNL usually tries again the next working day or takes your parcel to a nearby collection point. In both cases, the courier leaves a message and the details appear in your tracking.
First check your tracking and whether a collection notice was left. If you need help, email your order number to info@beocca.com. We will investigate with PostNL and make sure it is resolved.
This can happen if the address is incorrect or a parcel is not collected in time. Once it is back with us, we will contact you to arrange redelivery or a refund.
Yes. Enter your preferred delivery address at checkout; a work address is fine too. Prefer a PostNL collection point? Email us immediately after ordering and we will try to change it.
No. We only ship within the European Union, so there are no import duties or customs fees. All prices on the website include VAT.
Your bag goes into a cotton dust bag, then a sturdy box, keeping it protected on its journey and in good condition on arrival. The dust bag is yours to keep and is ideal for storing your bag.
Returns & exchanges
You have 30 days after receipt to return your order without giving a reason. This is longer than the statutory 14-day cooling-off period, which also continues to apply.
Nothing. We provide a free return label wherever you live within our delivery area. Returns at Beocca are always free.
Visit our returns page and click ‘Start your return’. Provide your order number and, if you wish, the reason. During working hours, we will send a free return label as a PDF.
Yes. Mention this in your return request and we will send a QR code instead of a PDF. Have it scanned at a PostNL point and they will print the label for you.
Put the bag back in its dust bag and original box, attach the return label securely and take the parcel to a PostNL point of your choice. Keep the proof of posting until you receive your refund.
In its original, unused condition, with labels and protective materials still attached, including the dust bag and original box. Of course, you may try and inspect the bag just as you would in a shop.
We start the refund once your return has arrived and been checked. The amount usually reaches your account within 10 working days through the original payment method. The exact timing also depends on your bank.
Yes, you receive the full purchase price back. Any shipping charge is also refunded in full, and the return label is free.
Yes. Tell us which colour or model you prefer in your return request. If the price is the same, we exchange directly. If it differs, we refund your order and you place a new one.
We are sorry and will resolve this quickly. Email us immediately with a few clear photos of the problem. We will send a replacement or arrange a free return, whichever you prefer.
Yes. Clearly specify the items in your request, and we will process only those and refund that part of the amount.
Unfortunately, we cannot accept returns of personalised or custom-made items. All our standard products can be returned within 30 days.
Alongside our 30-day returns policy, you have a statutory right to withdraw from your order within 14 days of receipt without giving a reason. Email info@beocca.com or use the withdrawal form on our returns page.
Warranty & repairs
All Beocca products have a two-year manufacturer’s warranty from the purchase date. This covers bags and accessories, including hardware such as zips, buckles and straps.
Manufacturing and material defects arising during normal use: faulty seams and stitching, leather production defects, defective zips, buckles or hardware, loose interiors or lining, and faulty straps or attachments.
Normal wear from daily use, damage from misuse or overloading, stains, scratches and discolouration, damage from water, sun or chemicals, and alterations or repairs carried out by others.
Email info@beocca.com with your order number and a few clear photos of the problem, or complete the form on our warranty page. We will contact you within 2 working days.
Yes. If the defect is covered by the warranty, we repair or replace your bag. Once your request is approved, you receive instructions and a return label; we cover shipping costs.
We aim to return your repaired bag within 10 to 14 working days. Sometimes we send a replacement instead if that is quicker or better.
Yes, we ask for your order confirmation or invoice to verify the warranty period. Lost it? Still contact us with your name and delivery address and we will find the order for you.
Yes. The warranty belongs to the product, not the purchaser. Ask the giver to forward the order confirmation as proof of purchase.
No, this is part of vegetable-tanned leather. Without a thick coating, the hide’s natural features remain visible: small scars, colour variations and differences in texture. They make your bag unique. If you do not like them, you can return it free within 30 days.
Our bags are made to be carried every day, so there is no need to hold back. Wear from years of use is not covered, but manufacturing defects are. Unsure? Send a photo and we will take a look.
Leather & materials
Leather tanned with natural tannins from bark, leaves and plants, without chromium or synthetic chemicals. The process takes weeks rather than hours, but produces a stronger, more characterful material that grows more beautiful with wear.
Most leather is chrome-tanned: faster, cheaper and finished with a uniform coating that seals it. Vegetable-tanned leather breathes, absorbs oils from your hands and develops a patina. It feels firmer and lasts much longer with proper care.
Full-grain leather is the top, strongest layer of the hide, with its natural grain intact. Nothing is sanded away to remove imperfections. This makes it stronger and more authentic in look and feel.
Patina is the warm sheen and richer colour that vegetable-tanned leather develops through light, air and use. Your bag gradually becomes darker and more personal. It is not wear, but exactly why we choose this leather.
Quite the opposite: that is patina, as it should be. The more you carry your bag, the warmer and richer its colour becomes. For an even patina, turn it occasionally so all sides receive equal light.
Every hide is different, and we do not seal our leather with a coating that evens it out. Small colour variations, light scratches and differences in texture are natural. They are not defects, but signs of a natural product.
Vegetable-tanned leather is not naturally waterproof and is sensitive to water. A few drops are fine, but shelter your bag in heavy rain. A waterproofing spray makes it much more resistant to moisture.
Smooth leather is the smooth outer side of the hide and is cared for using moisture: clean, condition and polish. Suede is the open, velvety inner side and should be cared for dry, with a brush. Never use cream or a damp cloth on suede.
Yes, vegetable-tanned leather has a distinctive, warm scent from the natural tannins. It is stronger at first and softens after a few weeks of airing. This is a good sign: chrome-tanned leather has a sharper, more chemical smell.
No. We deliberately use genuine, vegetable-tanned full-grain leather because it lasts longest and ages most beautifully. Most vegan alternatives are plastic and have a significantly shorter lifespan.
Care & use
Wipe it weekly with a soft, dry cloth, condition the leather every 3 to 6 months and apply waterproofing spray every 2 to 3 months. Our leather care page has the full guide, including tips for each leather type.
Every 3 to 6 months, depending on how often you use it. A bag used daily needs conditioning more often; one mostly kept in a cupboard needs it every 6 months.
Reliable brands for vegetable-tanned leather include Saphir, Collonil and Tarrago. Choose products without silicone or mineral oils, which harm leather over time. We do not sell care products ourselves, so the choice is yours.
Blot away excess water with a clean, dry cloth; do not rub. Let the bag dry slowly at room temperature, away from radiators, hairdryers and sunlight. Once dry, use conditioner to restore moisture.
It depends on the stain. Water marks often fade when you lightly dampen the whole surface so it dries evenly. Draw out grease with cornflour or talcum powder left overnight. Ink is hardest: dab carefully with a cotton bud and a drop of isopropyl alcohol, always testing first on a hidden area.
Often, yes. For a shallow scratch, rub the area with your fingertip: natural oils in the leather largely fill it in. For deeper scratches, a little conditioner nourishes the area and makes it less visible.
Fill it with tissue paper or a towel to keep its shape and store it in the cotton dust bag supplied with your order. Keep it in a dry place, out of direct sunlight and away from radiators.
Preferably not. Plastic seals the leather, trapping moisture and potentially causing mould. Use the cotton dust bag or a clean pillowcase so the leather can breathe.
No. Suede and nubuck have an open structure and should be treated dry: use a suede brush and a dedicated suede waterproofing spray. Never use leather conditioner, cream or a damp cloth.
No scourers or stiff brushes on smooth leather, no silicone products or strong solvents, and no quick drying with heat. Avoid prolonged strong sunlight, such as behind a car window, as this causes uneven discolouration.
We advise against it. Dyes and coloured creams coat the leather and prevent natural patina. A good conditioner usually revives the colour considerably. Unsure about a spot? Send a photo and we will advise you.
Sizes & choosing the right bag
It mainly depends on what you carry daily. For a laptop and work, choose a backpack or laptop bag; for the city, a shoulder or crossbody bag; for a weekend away, a weekend bag. Our which bag suits you guide helps you choose step by step.
Every product lists exact dimensions in centimetres. Bags also list capacity in litres and the laptop size that fits. Check the specifications on the product page.
Cleo fits a 14-inch laptop, Lilith 13 inches, Mavis 15.6 inches, and Bryce and Finn 17 inches. If you prefer a laptop bag, Mason fits 15 inches.
In our larger models, yes: Bryce, Mavis, Finn, Lilith, the Mira shopper, Mason laptop bag and Ivy shoulder bag. Each product’s specifications show what fits.
Bryce and Finn each hold around 25 litres and fit a 17-inch laptop. Mavis is slightly smaller at 23 litres, with a slimmer shape.
The Milo weekend bag holds around 55 litres and measures 55 by 27 by 25 cm. Roomy enough for a long weekend. To use it as cabin baggage, check your carrier’s size limits first.
Yes. Niba, Maia, Fei and Lua are compact shoulder bags with space for your phone, wallet, keys and make-up. For something even smaller, explore our wallets and cardholders.
Our Oden men’s belt comes in 95, 100 and 105 cm. Measure a belt you wear from the buckle to your usual hole and choose the nearest size. Between sizes? Email your waist measurement for advice.
Our core colours are cognac, black, dark brown, green and beige, with a suede version for some models. Each product page shows the available colours.
A little. Each hide absorbs vegetable tannins slightly differently, so two bags in the same colour are never identical. The difference grows over time as your bag develops patina through your personal use.
Our designs are deliberately neutral, so most models are worn by everyone. Choose mainly by size and shape, rather than category.
Gladly. Email info@beocca.com or message us on WhatsApp. Tell us what you carry daily and how you plan to use the bag. We give honest advice, even if it means choosing the cheaper bag.
Giving a gift
Yes. Enter the recipient’s address at checkout and email us to say it is a gift. We will leave prices out of the parcel. Every bag comes in a cotton dust bag and a neat box, ready to give.
Certainly. Email your message after ordering and we will write it on a card and include it in the parcel.
We do not currently offer gift cards in our webshop. Want to give something without choosing the item? Email us and we will find a solution together.
Yes. The 30-day return period starts when the parcel is received. Give the recipient the order number so they can request a free return or exchange themselves.
Yes, the tracking link goes to the email address used for the order, even if the parcel goes elsewhere. You can follow its arrival yourself.
Yes. Email info@beocca.com with what you need and the quantity, and we will discuss lead times and options.
Account & privacy
No, you can order as a guest. An account makes it easier to track orders and start returns, and saves you entering your details again.
Click the account icon in the menu bar and enter your email address. You will receive a login code by email, so there is no password to remember.
Check that you are using the same email address as your order and look in your spam folder for the login code. Still stuck? Email us and we will help.
Log in and update your details in your profile. Already ordered with an incorrect address? Email us immediately and we will change it as long as the parcel has not left.
We only use your details to process your order and keep you informed. We do not sell them or share them with third parties for their own marketing. See our privacy policy for details.
Yes. Email your request to info@beocca.com and we will delete your details. Invoices must be retained for several years by law and are excluded.
Use the form at the bottom of the website or our newsletter page. We only email when we have something to share, such as a new model or a look behind the scenes.
Every newsletter has an unsubscribe link at the bottom. One click and you are unsubscribed, with no extra steps or questions.
No. Shopify Payments processes your payment and is PCI DSS Level 1 certified. We do not see or store your card or bank details.
About Beocca
Beocca is a Dutch family business from Doetinchem, founded by Sven and his sister Lisa Dijk. Lisa handles design and the collection; Sven handles the rest. A small team, as you can tell from our replies: we write them ourselves.
We do not have our own shop. Our bags are available at selected stockists listed on our stockists page. None nearby? Order online with confidence: returns are free for 30 days.
Email info@beocca.com or message us on WhatsApp. We usually reply within 24 hours, often sooner. Find all options on our contact page.
We read email and WhatsApp on working days. Messages sent at the weekend are usually answered the next working day.
Vegetable tanning uses tannins from sources such as bark and leaves instead of chromium salts. This describes the tanning method. A product's environmental impact also depends on sourcing, water and energy use, finishing and care. Read about quality and materials.
Yes, we are also on bol.com, Amazon and Etsy. Ordering directly gives you our own service, free returns and the quickest contact if anything comes up.
We are open to it. Visit our collaborations page to see what we are looking for, or email your proposal.
Haven’t found the help you need here?
Send us a message. We are a small team and read everything personally. You will receive a reply within 24 hours.
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